Trust Score Breakdown
What We Found
- Domain registered around 2013 — over a decade of operation but with a consistently poor consumer reputation throughout
- SSL certificate valid — secure connection confirmed on rosegal.com
- Contact details listed but customer service widely described as unresponsive or unable to resolve disputes
- Parent company Globalegrow E-Commerce Co. Ltd is China-registered — no UK corporate presence, consumer rights very difficult to enforce
- Trustpilot score approximately 1.9/5 — among the lowest of any fashion retailer we have reviewed
- Returns technically possible but require shipping to China — costs exceed item values, making returns practically impossible
- Shares parent company with Zaful and DressLily — all three have poor UK reputations for the same issues
Company Information
| Trading Name | Rosegal |
| Website | rosegal.com ↗ |
| Country | China |
| Founded | 2013 |
| Parent Company | Globalegrow E-Commerce Co. Ltd |
| Trading Status | Active |
Full Analysis
Rosegal is a Chinese plus-size and general fashion retailer that has been operating since 2013. It is owned by Globalegrow E-Commerce Co. Ltd, a Shenzhen-based company that also operates Zaful and DressLily — all three of which share similarly poor consumer reputations. Rosegal targets UK consumers with heavy discounting and attractive product photography, but the actual shopping experience is deeply problematic. The Trustpilot score sits at approximately 1.9/5, which places it among the lowest-rated fashion retailers we have reviewed.
The most commonly reported issues are: items arriving that look completely different from website photos (including different colours, fabrics, and styles); items not arriving at all; sizing that bears no resemblance to the measurements stated on the website; and customer service that is either non-existent or unable to provide refunds. Some customers have reported receiving items they did not order at all. Non-delivery cases are also reported with meaningful frequency.
The returns policy is technically present on the website but is practically unusable for UK consumers. Any return requires shipping goods back to China, with the shipping cost borne by the customer — typically ranging from £15 to £40 for even small parcels, far exceeding the value of most individual items purchased. If you have already placed an order and received goods that are not as described, contact your bank immediately to initiate a chargeback. Do not attempt to purchase from Rosegal.