Trust Score Breakdown
What We Found
- Domain laredoute.co.uk has been active for over 20 years — long and established UK web presence
- Valid SSL certificate with HTTPS throughout — payment and personal data are properly encrypted
- English-speaking customer service team available via phone and email — straightforward to contact
- La Redoute UK Ltd is registered with UK Companies House and part of the Galeries Lafayette Group — proper European corporate structure
- Generally positive Trustpilot reviews — customers highlight French design quality and mid-range pricing
- Delivery takes 5–7 working days from France — slower than UK domestic retailers, though returns are accepted
- Founded in 1837 — one of Europe's oldest continuously trading fashion and mail-order companies, providing exceptional legitimacy
Company Information
| Trading Name | La Redoute UK |
| Website | laredoute.co.uk ↗ |
| Country | France |
| Founded | 1837 |
| Parent Company | La Redoute SAS / Galeries Lafayette Group |
| Trading Status | Active |
Full Analysis
La Redoute is one of Europe's oldest mail order fashion companies, founded in 1837 in Roubaix, France. Its nearly two centuries of continuous trading makes it one of the most historically established fashion retailers on the continent. The UK operation runs as La Redoute UK Ltd, properly registered with Companies House, and is part of the wider Galeries Lafayette Group following a management buyout from Redcats in 2014. These corporate structures provide a high degree of legitimate reassurance that this is a proper, accountable retailer.
The UK website sells French-inspired clothing and homewares at mid-range prices. Delivery to the UK is fulfilled from France and typically takes 5–7 working days, which is slower than Amazon Prime or ASOS Next Day but perfectly normal for a European cross-channel retailer. Returns are accepted within 30 days, and the returns process is handled via a prepaid label in most cases. Customer service is in English and, while not instant, is generally responsive within 1–2 business days.
The occasional complaint seen on review platforms relates mainly to delivery delays (particularly during peak periods like Christmas) and the odd item arriving not quite as pictured. Neither of these is unusual for a European retailer. La Redoute is a genuinely established and trustworthy brand with a strong heritage — one of the safer non-UK fashion retailers to use from a legitimacy standpoint.